Smarts Collector is collecting no data and no SEVERE or WARNING message are seen in the M&R collecting logs.

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:

 

• M&R Smarts collector is collecting no data from the Smarts domain.
• No SEVERE or WARNING message are seen in the M&R collecting logs.
• Configuration for all Smarts domains, brokers and credentials are confirmed to be correct and there are no networking or server issues.
  
  

Environment

M&R - 7.x

Cause

• In one environment that encountered this issue, the end user had customized the M&R Smarts collector domain descriptor configuration file (such as pm.xml for Smarts IP, esm.xml for Smarts Server Manager, and so on).
• They had commented out most of the classes because they only wanted to collect data on a select number of classes.
• One of the classes that were uncommented, had a start="true" attribute, so the collector had no starting point for querying the Smarts repository.

Note : The M&R Smarts Collector administrator documentation (/opt/APG) it  states the following:

"Please note the start attribute. It is VERY important not to forget it. It is used by the collector as an  entry point  into Smarts InCharge object repository."

Resolution

1. To address this issue,Please do the following:

1. Add the start="true" attribute to the domain descriptor file:

<domain>

<!-- ... -->

<data class= Interface  start= true >

<property name= Name  rename= part />

 

2. Restart the M&R collector-manager.