After upgrading to ITPAM 4.3, cannot import process.

Article Id: 33316

Status: Published

Updated On: 14-02-2018 08:20

Legacy Id: TEC1294267

Products:

CA IT PROCESS AUTOMATION MANAGER , CA Process Automation Base

Issue/Introduction:

Question:

After upgrading to ITPAM 4.3 , when importing processes to test them, the console is locked and it is necessary to kill the process and restart the Orchestrator service.

C2o.log file shows following error:
2015-10-05 16:45:30,580 ERROR [com.optinuity.c2o.persistence.RuntimeDBHibernateSessionHandler] [eportingManager] Failed to create Hibernate session
org.hibernate.InvalidMappingException: Could not parse mapping document from resource ActivityInstanceDetails.hbm.xml

Answer:

The issue is solved by a hot fix described using the link below:
https://wiki.ca.com/display/CATPA43/CA%20Process%20Automation%20r4.3%20Hot%20Fix%2001

Please note that you will need to open a support case to obtain HF01 for 4.3 .

Environment:

Release: ITPASA99000-4.3-Process Automation-Add On License for-CA Server Automation
Component: