In CA Asset Portfolio Management, when browsing to search for a new data file on an import, receive a java script error: Unable to get property 'Style' of undefined or null reference.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue: 

When selecting the browse for file lookup on a data import, or when selecting an item from the main destination object, the following javascript error occurs: Unable to get property 'Style' of undefined or null reference.  

 

Environment: 

CA Asset Portfolio Management 12.6, 12.8, and 12.9

Internet Explorer 11

 

Resolution: 

Clear the IE 11 browser cache

1.  Open Internet Explorer

2.  On the right side of the browser, click on the gear icon 

3.  Select Safety -> Delete browsing history

     a.  Select to clear the following:  Temporary Internet files and Website files, cookies and website data. 

<Please see attached file for image>

 

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: