In CA Asset Portfolio Management, when browsing to search for a new data file on an import, receive a java script error: Unable to get property 'Style' of undefined or null reference.

Article Id: 33313
Status: Published
Updated On: 14-02-2018 07:21
Legacy Id: TEC1454583
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Issue: 

When selecting the browse for file lookup on a data import, or when selecting an item from the main destination object, the following javascript error occurs: Unable to get property 'Style' of undefined or null reference.  

 

Environment: 

CA Asset Portfolio Management 12.6, 12.8, and 12.9

Internet Explorer 11

 

Resolution: 

Clear the IE 11 browser cache

1.  Open Internet Explorer

2.  On the right side of the browser, click on the gear icon 

3.  Select Safety -> Delete browsing history

     a.  Select to clear the following:  Temporary Internet files and Website files, cookies and website data. 

<Please see attached file for image>

IEclearcache.png

 


Environment:

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:

insert_drive_file 1558699087006000033313_sktwi1f5rjvs16oix.png
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