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In CA Asset Portfolio Management, when browsing to search for a new data file on an import, receive a java script error: Unable to get property 'Style' of undefined or null reference.
Article ID: 33313
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Issue:
When selecting the browse for file lookup on a data import, or when selecting an item from the main destination object, the following javascript error occurs: Unable to get property 'Style' of undefined or null reference.
Environment:
CA Asset Portfolio Management 12.6, 12.8, and 12.9
Internet Explorer 11
Resolution:
Clear the IE 11 browser cache
1. Open Internet Explorer
2. On the right side of the browser, click on the gear icon
3. Select Safety -> Delete browsing history
a. Select to clear the following: Temporary Internet files and Website files, cookies and website data.
<Please see attached file for image>
Environment
Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:
Component:
Attachments
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