You can add users or user groups in bulk to the Central Management Console (CMC) using a CSV (comma-separated values) file as follows:
Unexpectedly, when you try to import the CSV file, the Job remains in Pending state.
"Users and groups import scheduling service" is missing in CA Business Intelligence (CABI) 4.1 SP3.
Apply SP5 on top of CABI 4.1 SP3.
It can be downloaded from the ftp site below:
Release: SDMU0M99000-14.1-Service Desk Manager-Full License