Problem:
You can add users or user groups in bulk to the Central Management Console (CMC) using a CSV (comma-separated values) file as follows:
Unexpectedly, when you try to import the CSV file, the Job remains in Pending state.
Cause:
"Users and groups import scheduling service" is missing in CA Business Intelligence (CABI) 4.1 SP3.
Resolution:
Apply SP5 on top of CABI 4.1 SP3.
It can be downloaded from the ftp site below:
https://ftp.broadcom.com/user/downloads/caproducts/CABI/CABI-4.x/SP5/Windows/