Error "Cannot send mail" in Aria Automation Orchestrator

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• When you execute the workflow navigating to Library > Mail > Send notification to mailing list :
• You see error messages similar to:

Cannot send mail : 'Could not convert socket to TLS' Cause: 'unable to find valid certification path to requested target' (Workflow: Send attachment to mailing list / Send Email to lists (item0)#64)

 

Cannot send mail : 'Could not convert socket to TLS' Cause: 'Certificate is not in CA store.' (Workflow:Send notification (TLSv1.2) / Send Email (item0)#34)

Cause

This issue occurs if your mail server certificate is not imported to Aria Automation Orchestrator.

Resolution

To resolve the issue, import the mail server certificate:

1. Open the control center using the URL and login using root credentials.
   
   https://vRO_URL/vco-controlcenter/
    
2. Navigate to Certificates tab and Import the certificate from the URL (do not type https://) :
   
   smtp.yourcompany.com:587