A HTTP Error 500.19 - Internal Server Error is received after performing the CA Asset Portfolio Manager 14.1.02 post installation steps.


Article ID: 33249


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


The following error occurs on the APM 14.1 login page after installing CA Asset Portfolio Management 14.1.02 and modifying the web server web.config as directed by the post installation steps.

A HTTP Error 500.19 - Internal Server Error - The requested page cannot be accessed because the related configuration data for the page is invalid.



The CA Asset Portfolio Management 14.1.02 post installation steps direct you to make the following change to the web server web.config.

Modify the Current Key with the New Key as shown next.

Current Key:

<binding name="st_importBinding"/>


New Key:

<!--<binding name="st_importBinding" />-->

<binding name="st_importBinding" maxBufferSize="2147483647" maxReceivedMessageSize="2147483647" maxBufferPoolSize="524288" transferMode="Buffered">

<readerQuotas maxDepth="32" maxStringContentLength="2147483647" maxArrayLength="2147483647"

maxBytesPerRead="4096" maxNameTableCharCount="2147483647" />



The resulting HTTP Error 500.19 - Internal Server Error can occur if the entry is not complete or was malformed during the copy\paste function. The entry may be missing end tags or contains incorrect double quote characters.


Applies to all supported environments for the CA Asset Portfolio Manager 14.1.02 release.


Verify the entry carefully for missing tags or malformed double quotes and correct as needed. Or, manually type the entire key.

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