vRealize Operations Endpoint Agents restart after vRealize Operations SSL PAK Upgrade

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• One or more vRealize Operations 8.2 Endpoint agents lose connection with the vRealize Operations cluster after the SSL certificates of vRealize Operations are upgraded

Environment

VMware vRealize Operations 8.2.x

Resolution

To resolve this issue, re-register the endpoint agent with vRealize Operations.

1. On the endpoint, stop the endpoint operations manager agent service:

Linux: /opt/vmware/epops-agent/bin/ep-agent.sh stop
Windows: In services.msc, search for the End Point Operations Management Agent, right-click and select stop.

2. Open the endpoint vRealize Operations installation folder by navigating to the following directory on the endpoint guest:

Linux: /opt/vmware/epops-agent
Windows: C:\ep-agent

3. Create a backup the the current data folder named data.bkp; run this command on Linux guests:

cp data data.bkp

4. Delete the data folder; run this command on Linux guests:

rm -r data

5. Re-run the agent setup by issuing the following command:

Linux: /opt/vmware/epops-agent/bin/ep-agent.sh setup
Windows: C:\ep-agent\epops-agent-version\bin\ep-agent.bat (where version is your current version of vRealize Operations Manager)

6. When prompted, provide your vRealize Operations credentials to re-register the agent.
7. Repeat steps 1-6 on all malfunctioning 8.2 Endpoint agents.

Additional Information

Impact/Risks:
This article is only application to vRealize Operations Endpoint agents on version 8.2.