To resolve this issue, re-register the endpoint agent with vRealize Operations.
- On the endpoint, stop the endpoint operations manager agent service:
Linux: /opt/vmware/epops-agent/bin/ep-agent.sh stop
Windows: In services.msc, search for the End Point Operations Management Agent, right-click and select stop.
- Open the endpoint vRealize Operations installation folder by navigating to the following directory on the endpoint guest:
Linux: /opt/vmware/epops-agent
Windows: C:\ep-agent
- Create a backup the the current data folder named data.bkp; run this command on Linux guests:
cp data data.bkp
- Delete the data folder; run this command on Linux guests:
rm -r data
- Re-run the agent setup by issuing the following command:
Linux: /opt/vmware/epops-agent/bin/ep-agent.sh setup
Windows: C:\ep-agent\epops-agent-version\bin\ep-agent.bat (where version is your current version of vRealize Operations Manager)
- When prompted, provide your vRealize Operations credentials to re-register the agent.
- Repeat steps 1-6 on all malfunctioning 8.2 Endpoint agents.