Update Manager plug-in does not appear in the vSphere Web Client

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• Update Manager plug-in is not present in the Web Client even when logged in as SSO administrator.
• The plug-in works as expected in the vSphere Client.
• No errors are reported in the logs.
• This issue persists even after re-registering the Update Manager plug-in or reinstalling Update Manager.

Environment

VMware vCenter Server 5.5.x
VMware vCenter Server Appliance 6.0.x
VMware vCenter Update Manager 5.5.x
VMware vCenter Server Appliance 5.5.x
VMware vCenter Update Manager 6.0.x
VMware vCenter Server 6.0.x

Cause

This issue occurs due to an incompatible third-party plug-in installed in vCenter server.

Resolution

To resolve this issue, update or remove any incompatible third-party plug-ins. For more information, see Removing or Disabling unwanted plug-ins from vCenter Server and vCenter Server Appliance.

Additional Information

Cannot remove or disable unwanted plug-ins from vCenter Server and vCenter Server Appliance