Unable to start Web Client service after upgrade

Products

• VMware vCenter Server

Issue/Introduction

• vSphere Web Client service does not start after an upgrading Windows based vCenter/Web Client server or a vCenter Server Appliance.
• In the wrapper.log file, you see entries similar to:

WARN | wrapper | <YYYY-MM-DD>T<time> | Encountered an invalid numerical value for configuration property wrapper.java.initmemory=1024m. Resolving to 1024.</time>
WARN | wrapper | <YYYY-MM-DD>T<time> | Encountered an invalid numerical value for configuration property wrapper.java.maxmemory=2048m. Resolving to 2048.</time>
STATUS | wrapper | <YYYY-MM-DD>T<time> | Launching a JVM...</time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | WrapperManager: Initializing...</time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.988] [INFO ] startup-tracker <KE0001I> Kernel starting.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.582] [INFO ] startup-tracker <KE0002I> Kernel started.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.597] [ERROR] system-artifacts <DE0700E> Cannot find bundle 'com.vmware.help' version range '[0.0.0, oo)' in repository 'ext-usr'.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.597] [ERROR] system-artifacts <DE0700E> Cannot find bundle 'com.vmware.store' version range '[0.0.0, oo)' in repository 'ext-usr'.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.597] [ERROR] system-artifacts <DE0700E> Cannot find bundle 'com.vmware.dataservices' version range '[0.0.0, oo)' in repository 'ext-usr'.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.597] [ERROR] system-artifacts <DE0700E> Cannot find bundle 'com.vmware.vimservices' version range '[0.0.0, oo)' in repository 'ext-usr'.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.597] [ERROR] system-artifacts <DE0700E> Cannot find bundle 'com.vmware.vim.dataserviceadapters' version range '[0.0.0, oo)' in repository 'ext-usr'.</time></time>

Cause

• In the vSphere Web Client's, work folder is like a cache where required plugins and UI related files are stored.
• It is created during a fresh install of the client.
• Minor upgrade is performed, the work folder in not deleted in the environment.

Resolution

Take a snapshot of the VCSA or Windows machine where the Web Client server is located and rename or remove the 'work' folder which can be found at:

 

VCSA:

/usr/lib/vmware-vsphere-client/server/

 

Windows Server:

"C:\Program Files\VMware\Infrastructure\vSphereWebClient\server"