Unable to start Web Client service after upgrade
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Unable to start Web Client service after upgrade

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Article ID: 332305

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

  • vSphere Web Client service does not start after an upgrading Windows based vCenter/Web Client server or a vCenter Server Appliance.
  • In the wrapper.log file, you see entries similar to:
WARN | wrapper | <YYYY-MM-DD>T<time> | Encountered an invalid numerical value for configuration property wrapper.java.initmemory=1024m. Resolving to 1024.</time>
WARN | wrapper | <YYYY-MM-DD>T<time> | Encountered an invalid numerical value for configuration property wrapper.java.maxmemory=2048m. Resolving to 2048.</time>
STATUS | wrapper | <YYYY-MM-DD>T<time> | Launching a JVM...</time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | WrapperManager: Initializing...</time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.988] [INFO ] startup-tracker <KE0001I> Kernel starting.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.582] [INFO ] startup-tracker <KE0002I> Kernel started.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.597] [ERROR] system-artifacts <DE0700E> Cannot find bundle 'com.vmware.help' version range '[0.0.0, oo)' in repository 'ext-usr'.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.597] [ERROR] system-artifacts <DE0700E> Cannot find bundle 'com.vmware.store' version range '[0.0.0, oo)' in repository 'ext-usr'.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.597] [ERROR] system-artifacts <DE0700E> Cannot find bundle 'com.vmware.dataservices' version range '[0.0.0, oo)' in repository 'ext-usr'.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.597] [ERROR] system-artifacts <DE0700E> Cannot find bundle 'com.vmware.vimservices' version range '[0.0.0, oo)' in repository 'ext-usr'.</time></time>
INFO | jvm 1 | <YYYY-MM-DD>T<time> | [<YYYY-MM-DD>T<time>.597] [ERROR] system-artifacts <DE0700E> Cannot find bundle 'com.vmware.vim.dataserviceadapters' version range '[0.0.0, oo)' in repository 'ext-usr'.</time></time>

Cause

  • In the vSphere Web Client's, work folder is like a cache where required plugins and UI related files are stored.
  • It is created during a fresh install of the client.
  • Minor upgrade is performed, the work folder in not deleted in the environment.

Resolution

Take a snapshot of the VCSA or Windows machine where the Web Client server is located and rename or remove the 'work' folder which can be found at:

 
VCSA:
/usr/lib/vmware-vsphere-client/server/
 
Windows Server:
"C:\Program Files\VMware\Infrastructure\vSphereWebClient\server"