Clarity: Error '(401)Unauthorized' when trying to connect from Jasper Studio in SaaS Systems

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

 

Problem:

Error  "(401)Unauthorized" when trying to connect from Jasper Studio in a SaaS System

Steps to Reproduce:

1. Login to Jaspersoft Studio
2. Navigate to Repository under servers
3. Create or edit a Jasper Reports Server Access Configuration
4. Fill in the organization name, URL, Username & Password 
5. Click On Test Connection

Expected Result: The Connection should be successful provided all the information are correct

Actual Result: Error  "(401)Unauthorized" 

Cause

Jasperstudio connects using an internally defined user which has "ROLE_ADMINISTRATOR" access rights, we need to make sure that the user is set-up properly and SaaaS Systems are configured to allow only SOAP Protocol.

Environment

Release: Clarity PPM 15.1-15.7 (SaaS and On-Prem)
Component: CLARITY PPM JASPERSOFT

Resolution

Ensure you have the user set-up properly in Jasper Server. To Do this follow the below instructions.

1. As an User who has the "Advanced Reporting - Administer" right navigate to Home -> Advanced Reporting.

2. On the Jaspersoft home page navigate to Manage -> Users.

3. Click on "Add User" to add a new User and furnish the details such as "User Name", "Password", "Email".

4. Once the user is added search for the newly created user and click on "Edit".

5. Search for "ROLE_ADMINISTRATOR" under Roles Available and add it to the User. Once it's added click on save.

 

Change the Jaspersoft Reports Server profile to use SOAP protocol.

1. Login to Jaspersoft Studio


2. Edit the Jasper Reports Server Access Configuration


3. Click on Advance Setting (+) Symbol to expand the section


4. Check "Use SOAP PROTOCOL ONLY"