Receive false Card Down alerts and card status NOT PRESENT for Cisco C1900 Router after upgrading Cisco IOS from 12.x to 15.x

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:

• Smarts IP cannot properly monitor Cisco Router C1900 Card Objects
• Smarts IP receives false/invalid Card Down alerts for Cisco C1900 router device after upgrading the router from Cisco IOS 12.x to 15.x
  
  

Environment

Smarts 10.1.X

Cause

The Smarts IP certification for the Cisco C1900 Router uses the following Cisco Entity FRU MIB to monitor card status:

cefcModuleOperStatus OID 1.3.6.1.4.1.9.9.117.1.2.1.1.2

This OID is not found in Cisco IOS version 15.x.

Resolution

If you encounter this issue, do the following:

1. Open the oid2type_Cisco.conf configuration file using sm_edit. This file is found here:

<SMARTSIPBASEDIR>/smarts/conf/discovery/oid2type_Cisco.conf 

2. In the oid2type_Cisco.conf configuration file, copy the certification for the C1900 Router SysObjID: .1.3.6.1.4.1.9.1.1047.

3. Using an appropriate editor, place the C1900 Router certification in the oid2type_Field.conf file found in the Smarts IP local discovery directory here:

<SMARTSIPBASEDIR>/smarts/local/conf/discovery

3. Using sm_edit, open the oid2type_Field.conf file for editing. To do this, execute the following command from the <SMARTSIPBASEDIR>/smarts/bin directory:

sm_edit conf/discovery/oid2type_Field.conf

4. Find the following line in the oid2type_Field.conf file:

CERTIFICATION = CERTIFIED

5. Change the above line to the following:

CERTIFICATION = TEMPLATE

6. Find the following line in the oid2type_Field.conf file:

Card-Fault = CiscoEntityFRU

7. Change the above line to the following:

Card-Fault = OldCiscoChassis

8. Save and close the oid2type_Field.conf file.
9. Reload the certification files by executing the following command from the <SMARTSIPBASEDIR>/smarts/bin directory:

sm_tpmgr -s <ip-domain> --reloadoid

10. Rediscover the C1900 Router device. If the Cards were previously unmanaged in Smarts IP, you will need to manage them before or after rediscovery.
11. Confirm that the Down alerts no longer appear and the status of the cards is no longer NOTPRESENT.