ServiceOffering Alerts not being created or cleared

Products

• VMware Smart Assurance

Issue/Introduction

The ICS_Business_Impact Driver must be able to have access to inactive alerts.  Customer had customized the bim-start-sam-sync.asl to use a custom Notification list that excluded the inactive notifications.  This line is required to be used:

sub->NLName = "ALL_NOTIFICATIONS";

Environment

10.x Smarts

Resolution

The ICS_Business_Impact Driver must be able to have access to inactive alerts. 

The GA base file <SAM BASEDIR>/rules/bim/bim-start-sam-sync.asl should be used to make sure that the Notification List used is providing all the alerts in SAM to process properly so that the ServiceOffering Alerts can be cleared once the underlying alerts are cleared. 

This line must be used so that the ICS_Business_Impact Driver can function properly.

sub->NLName = "ALL_NOTIFICATIONS"

;