Users cannot login to SAM

Products

• VMware Smart Assurance
• Network Observability

Issue/Introduction

Users cannot log in to the Smarts SAM console. The following error is received when trying to login to Smarts SAM console:

EXCEPTION: com.smarts.store.SmStoreException: Cannot find Manager PRIMARY_SAM on server ##.##.##.##: JAVA-E-JE_LOGIN_FAILED-Login failed.; in file "SmHttpEngine.java" at line 408

 JAVA-JE_ATTACH_FAILED-Could not attach.; in file "SmHttpEngine.java" at line 56

Environment

All supported releases on Smarts

Cause

In the issue indicated above, the user authentication is failing because the -env option for DOMAINNAME was incorrect. An example of the service definition on which users are NOT able to log in:

 

sm_service install --force  --unmanaged  --startmode=runonce \

'--name=PRIMARY_SAM' \

'--description=EMC Smarts SAM Notification' \

'--env=DOMAINNAME=PRIMARY_SAM' \

'--env=SM_SITEMOD=/apps/Presentation/SAM/smarts/local-custom' \

'--env=SM_WRITEABLE=/apps/Presentation/SAM/smarts/local-custom' \

'--env=SM_AUTHORITY=IDENTIFY=sm_authority, AUTHENTICATE=/apps/Presentation/SAM/smarts/local-custom/script/bt/sm_authority.pl' \

'/apps/InCharge8/SAM/smarts/bin/sm_server' \

'--name=PRIMARY_SAM' \

'--config=ics-prsn-npr-n' \

'--port=51283' \

'--ignore-restore-errors' \

'--broker=localhost:426' \

'--dynamic' \

'--output=PRIMARY_SAM.log'

The --env option is used to set environment variables. In this instance the SM_DOMAINNAME was not set and this caused the issue with the login. 

The service name used will be that assigned by the --name option and this is what is referred to in sm_service actions. This option is a required option. If SM_DOMAINNAME is not set, then the service name is used. 

 

  

 

Resolution

When using --env for setting the domain name, make sure the  --env= for the domain name is set to --env=SM_DOMAINNAME and not --env=DOMAINNAME as shown below:

sm_service install --force  --unmanaged  --startmode=runonce \

'--name=PRIMARY_SAM' \

'--description=EMC Smarts MC SAM Notification' \

'--env=SM_SITEMOD=/apps/Presentation/SAM/smarts/local-custom' \

'--env=SM_WRITEABLE=/apps/Presentation/SAM/smarts/local-custom' \

'--env=SM_AUTHORITY=IDENTIFY=sm_authority, AUTHENTICATE=/apps/Presentation/SAM/smarts/local-custom/script/bt/sm_authority.pl' \

'--env=SM_DOMAINNAME=PRIMARY_SAM' \

'/apps/InCharge8/SAM/smarts/bin/sm_server' \

'--name=PRIMARY_SAM' \

'--config=ics-prsn-n' \

'--port=51270' \

'--ignore-restore-errors' \

'--broker=localhost:426' \

'--dynamic' \

'--output=PRIMARY_SAM.log'