Smarts SAM: Webconsole does not display notifications; Web Console blanks screen
Article ID: 332232
Updated On:
Products
VMware Smart Assurance
Issue/Introduction
Symptoms:
User has a huge number of notifications in their SAM domain (~60k).
The user can open the SAM Console (thick client) and view these notifications after a small delay processing the notifications.
However, when the user opens the Smarts SAM Web Console(thin client), the notifications will not show. The screen remains blank after the message which says:
Processed xxxx Notifications
User has a huge number of notifications in their SAM domain (~60k).
The user can open the SAM Console (thick client) and view these notifications after a small delay processing the notifications.
However, when the user opens the Smarts SAM Web Console(thin client), the notifications will not show. The screen remains blank after the message which says:
Processed xxxx Notifications
Environment
VMware Smart Assurance - SMARTS
Cause
Java is running out of memory, thus it is unable to load all of the notifications from SAM in the webconsole.
Resolution
Please add the following parameter -Xmx1024M to the JRE Settings on the Windows machine running the thin client.
Proceed as follows:
Start -> Control Panel -> Java -> Java Tab -> Click View button.
In the User tab for the 1.7 platform, click on the Runtime Parameters field to add the following:
-Xmx1024M
Then click ok, close whichever browser you were using then re-open it and try loading the webconsole again.
Proceed as follows:
Start -> Control Panel -> Java -> Java Tab -> Click View button.
In the User tab for the 1.7 platform, click on the Runtime Parameters field to add the following:
-Xmx1024M
Then click ok, close whichever browser you were using then re-open it and try loading the webconsole again.
Feedback
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