VMWare Smart Assurance VoIP-AM: Cisco Publisher CCM5+ is discovered in the VMWare Smart Assurance VoIP AM topology under VoipNetworkService instead of under CallManager; How can I discover it as a Call Manager?

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:
How can I discover Cisco Publisher CCM5+ as a Call Manager in VMWare Smart Assurance VoIP?

Cisco Publisher CCM5+ is discovered in the VMWare Smart Assurance VoIP AM topology under VoipNetworkService instead of under CallManager.

Environment

VMware Smart Assurance - SMARTS

Cause

Call Manager process is not running on the Cisco Publisher.

Resolution

To discover the Cisco Publisher CCM5+ under CallManager and not VoipNetworkService, do the following:

1. Open the cisco-ccm-publisher-probe.asl file in the following location using an appropriate editor:
   
   <BASEDIR>/VOIP/smarts/bin/sm_edit rules/voip/cisco/cisco-ccm-publisher-probe.asl
   
    
2. Find line 68 that has the following:
   
   ccmPubClass         = "VoipNetworkService";
    
3. Change line 68 to the following:
    
   ccmPubClass         = "CallManager";
    
4. Delete the Publisher device from the VoIP Topology.
5. Rediscover the Publisher in VMWare Smart Assurance IP AMPM.
6. Verify that the Publisher is now discovered in VoIP under CallManager.