sm_service show doesn't show any services

Products

• VMware Smart Assurance

Issue/Introduction

• Unable to install Smarts services.
• Unable to start/stop Smarts services.
• sm_service show output is blank.

Environment

Smarts - 10.1.x

Cause

The runcmd file in <BASEDIR>/smarts/bin is either missing or the file size is zero because the file is corrupted for some reason. The files in the <BASEDIR>/smarts/bin directory must link to the runcmd file.

Resolution

To resolve this issue, obtain a known good copy runcmd file from another VMWare Smart Assurance installation and copy it to the <BASEDIR>/smarts/bin that has the problematic runcmd file.  The runcmd file can be copied from another product install, and the VMWare Smart Assurance product version or domain type does not matter. For example, you could copy a good runcmd file from the SAM/smarts/bin directory into the IP/smarts/bin directory.