Unable to run the sm_service show tool. SMS-E-CLI_ENOPIPE-Cannot connect to sm_serviced. Are you sure it is running?

Products

• VMware Smart Assurance

Issue/Introduction

When trying to run the sm_service show command, the following error is being returned: SMS-E-CLI_ENOPIPE-Cannot connect to sm_serviced. Are you sure it is running?

Environment

SMARTS 10.x / 2.x

Cause

The sm_serviced has stopped or not running 

Resolution

1. Determine if any other Smarts processes are still running and stop them.
Detect the processes using the following commands:

ps -ef | grep  sm_ 

If a list is displayed, (for example, sm_server, sm_notify, sm_adapter, sm_beacon, sm_tomcat, brstart, etc.), note the process ID (pid) of these active Smarts processes.

Note: Do not shutdown any sm_authority or sm_logger processes The sm_authority and sm_logger processes are child processes of a Smarts server. The child processes will stop when the parent process stops.

2. Shut down these Smarts processes using the following command:

kill -9 <pid>

3. Stop the Smarts service daemon using the sm_service utility from BASEDIR/smarts/bin. 

<path>/ic-serviced stop

<path>/ is system-specific.

• Solaris: /etc/init.d
• Linux: /etc/init.d
• HP-UX: /sbin/init.d

4. Start the service daemon

<path>/ic-serviced start