Smarts SAM: SAM disconnecting from session at random times
Article ID: 332125
Updated On:
Products
VMware Smart Assurance
Issue/Introduction
Symptoms:
We have created a process that use the Perl API to listen to a Notification Property of TroubleTicketID. At random times, SAM disconnects from the session, thus preventing automated trouble tickets from being opened.
We have created a process that use the Perl API to listen to a Notification Property of TroubleTicketID. At random times, SAM disconnects from the session, thus preventing automated trouble tickets from being opened.
Environment
VMware Smart Assurance - SMARTS
Cause
We are trying to read the event but the connection is lost before we can even read from the socket.
The lost connection could be due to any issue between the client and server. In the Queue dump you can see one with old queue is still present with the disconnect state but also the new connection created with the client.
The old disconnected observer queues are not being cleared, which is causing the File Descriptors to run out and SAM to hang.
The lost connection could be due to any issue between the client and server. In the Queue dump you can see one with old queue is still present with the disconnect state but also the new connection created with the client.
The old disconnected observer queues are not being cleared, which is causing the File Descriptors to run out and SAM to hang.
Resolution
This has been resolved in 9.2.x and the upcoming 8.1.4 patch.
Feedback
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