SVIF-N-ESERVERUNAVAIL-Remote server 'ICSServer-' is unavailable error in MBIM after reboot

Products

• VMware Smart Assurance
• Network Observability

Issue/Introduction

Cannot enable Maintenance for Smarts SAM Business Impact Manager (MBIM). The following error is received after Smarts SAM restart when attempting to enable Maintenance for <SAM_Domain>:

 

Enable Maintenance operation failed:
The maintenance adapter could not be enabled.
Check that BIM is running, connected and has added SAM as a source of topology.
Schedule Maintenance status has not been changed on the server.

 

 

MBIM log has error:

[September 23, 2025 at 8:27:33 AM GMT+1 +027ms] t@3986605824 ICS-MaintenanceCleanup-Driver
ASL-W-ERROR_GET-While attempting to get property 'InMaintTable' of object 'ICS_InMaint::ICS-InMaint'
 CI-EWHILE-While executing function "get(className, instanceName, propertyName)"; in file "/work/redcurrent/DMT-10.1.12.0/16/smarts/skclient/servif/SM_RestartableServer.c" at line 1536
 SVIF-ESERVERUNAVAIL-Remote server 'ICSServer-' is unavailable

Environment

Smarts - 10.1.x/24.3.x

Cause

• SAM is not added as a source to MBIM.
• Though SAM is added but it is in DISCONNECTED State in MBIM.

Resolution

• Start the Smarts Business Impact Manager (BIM) server.
• Add the Smarts MBIM domain to the SAM domain as follows:
  • Open SAM GMAC console Global Manager Administration Console
  • Expand ICS Configuration
  • Expand IC Domain Configuration
  • Expand Domains
    • In case MBIM is not available, add to the MBIM domain.
    • If MBIM added, disable, reconfigure and reenable it. 
• Add the SAM domain as a topology source as follows:
  • Go to Configure --> Domain Manager Administration Console.
  • Select the MBIM server.
  • Go to Topology --> Add Source.
  • Insert the SAM domain name.

In case doing above is not helpful, it might be due to RPS corruption. Start with clean MBIM topology and follow above mentioned steps.