Smarts SAM/Smarts BIM: Cannot enable Maintenance for Business Impact Manager (BIM) after reboot; Receive "Enable Maintenance operation failed: SVIF-N-ESERVERUNAVAIL-Remote server is unavailable" error

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Cannot enable Maintenance for Smarts SAM Business Impact Manager

The following error is received after Smarts SAM restart when attempting to enable Maintenance for INCHARGE-SA:

Enable Maintenance operation failed:
SVIF-N-ESERVERUNAVAIL-Remote server is unavailable

Environment

VMware Smart Assurance - SMARTS

Resolution

If you encounter this issue, do the following:

1. Start the Smarts Business Impact Manager (BIM) server.
2. Add the Smarts BIM domain to the SAM domain as follows:
   1. Go to the following location in the Smarts SAM console:

Global Manager Administration Console > ICS Configuration > IC Domain Configuration > Domains

2. Create a listing for the MBIM domain as <mbim domain name> of type INCHARGE-MBIM
3. Open a new SAM console and attach to the MBIM domain.

3. Add the SAM domain as a topology source as follows:
   1. Go to Configure > Domain Manager Administration Console.
   2. Select the BIM server.
   3. Go to Topology > Add Source.
   4. Insert the SAM domain name.