Smarts SAM Adapters: Trap notifier is not sending change trap notifications when a user acknowledges or unacknowledges an event

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:
Smarts SAM Adapters: How can the Trap Notifier Adapter be configured to send a trap when a notification is acknowledged or unacknowledged?

Smarts SAM Adapters Trap Notifier Adapter is not sending a change trap notification when a user acknowledges or unacknowledges an event
Acknowledging or Unacknowledging an event in SAM does not send a trap to a Manager of Manager such as Netcool

Environment

VMware Smart Assurance - SMARTS

Cause

By default, the notifiy.asl ASL file ignores NL_CHANGE events. Since Acknowledge and Unacknoledge are both NL_CHANGE events, the trap is not triggered.

Resolution

To change this default behavior, please modify the rules/notifier/notify.asl ASL file as follows:

1. Find the following entry in the notify.asl ASL file:
   
   do {
          if (currentEvent->icType == "NL_CHANGE" ""
              currentEvent->icType == "NL_DELETE") {
              return;
          }
2. Change this "do" code block so that it matches the following:
   
      do {
   //        if (currentEvent->icType == "NL_CHANGE" ""
          if (currentEvent->icType == "NL_DELETE") {
   //            currentEvent->icType == "NL_DELETE") {
              return;
          }
3. Save and close the notify.asl ASL file.
4. Restart the trap notifier to apply the change in the active environment.