Question

What would be the best pactices while upgrading/migrating from WCC 11.3.5 to 11.4 SP1 such as backing up the views and configuration. This helps to roll back to the older version if the upgrade fails.

Instructions  

Export WCC configuration from 11.3.5

We can use batch interface command to export the WCC configuration

1. cd $CA_WCC_INSTALL_LOCATION/bin

2. wcc_config -u ejmcommander -p ejmcommander -x output.txt

 ./wcc_config.sh -u ejmcommander -p ejmcommander -x output.txt

Logging in as 'ejmcommander' - SUCCESS

Exporting component CONFIG    - SUCCESS

Exporting component CREDS     - SUCCESS

Exporting component MONITOR   - SUCCESS

Exporting component QUICKEDIT - SUCCESS

Exporting component APPEDITOR - SUCCESS

Exporting component FORECAST  - SUCCESS

Exporting component QUICKVIEW - SUCCESS

Exporting component ECLI      - SUCCESS

Exporting component RESOURCES - SUCCESS

Exporting component REPORTING - SUCCESS

The export finished successfully.

Export views and Alerts

1. cd $CA_WCC_INSTALL_LOCATION/bin

2. wcc_monitor -u ejmcommander -p ejmcommander -x output.txt

 ./wcc_monitor.sh -u ejmcommander -p ejmcommander -x views.txt

Workload Control Center Monitoring Batch Interface

Initialization.........................................

Authenticating with EEM.........................................................                      

.........................................................................

Exporting.............................................................Export finished

EEM backup

Login to EEM with WCC application as shown below

<Please see attached file for image>

Click on Export Application in Configure - EEM server as shown below

<Please see attached file for image>

Select the Objects to be exported  from the list as shown below and click on export

<Please see attached file for image>

It will create the file WCC0004.xml.gz in user\download folder in the machine where the EEM GUI is launched.

WCC 11.4 SP1 install/upgrade

Download the 11.4 SP1 Media  DVD07101540E.iso from CA support site https://support.ca.com

The install will detect the previous version of WCC if you install it on the same server and proceed with upgrade.

Importing views if WCC is installed on a different server

1. cd $CA_WCC_INSTALL_LOCATION/bin

2. wcc_monitor -u ejmcommander -p ejmcommander -i input.txt

Importing EEM policies if there is a need to revert back

1. cd $CASHCOMP/EmbeddedEntitlementsManager/bin

2.  safex -h EEM_servername -u admin_user -p password -f XML_file -fips

Additional Information

WCC install/upgrade

https://wiki.ca.com/display/AE1136SP2p/Upgrading+the+CA+WCC+Server 

Montoring views migration

https://wiki.ca.com/display/AE1136SP2p/TEC586203+-+How+to+Migrate+Monitoring+Views

EEM migration

https://wiki.ca.com/display/eem1251/Safex+Command+Line+Reference

Release: ATSAGE99000-11-Workload Automation AE-Remote Agent
Component: