What would be the best pactices while upgrading/migrating from WCC 11.3.5 to 11.4 SP1 such as backing up the views and configuration. This helps to roll back to the older version if the upgrade fails.
Export WCC configuration from 11.3.5
We can use batch interface command to export the WCC configuration
1. cd $CA_WCC_INSTALL_LOCATION/bin
2. wcc_config -u ejmcommander -p ejmcommander -x output.txt
./wcc_config.sh -u ejmcommander -p ejmcommander -x output.txt
Logging in as 'ejmcommander' - SUCCESS
Exporting component CONFIG - SUCCESS
Exporting component CREDS - SUCCESS
Exporting component MONITOR - SUCCESS
Exporting component QUICKEDIT - SUCCESS
Exporting component APPEDITOR - SUCCESS
Exporting component FORECAST - SUCCESS
Exporting component QUICKVIEW - SUCCESS
Exporting component ECLI - SUCCESS
Exporting component RESOURCES - SUCCESS
Exporting component REPORTING - SUCCESS
The export finished successfully.
Export views and Alerts
1. cd $CA_WCC_INSTALL_LOCATION/bin
2. wcc_monitor -u ejmcommander -p ejmcommander -x output.txt
./wcc_monitor.sh -u ejmcommander -p ejmcommander -x views.txt
Workload Control Center Monitoring Batch Interface
Initialization.........................................
Authenticating with EEM.........................................................
.........................................................................
Exporting.............................................................Export finished
EEM backup
Login to EEM with WCC application as shown below
<Please see attached file for image>
Click on Export Application in Configure - EEM server as shown below
<Please see attached file for image>
Select the Objects to be exported from the list as shown below and click on export
<Please see attached file for image>
It will create the file WCC0004.xml.gz in user\download folder in the machine where the EEM GUI is launched.
WCC 11.4 SP1 install/upgrade
Download the 11.4 SP1 Media DVD07101540E.iso from CA support site https://support.ca.com
The install will detect the previous version of WCC if you install it on the same server and proceed with upgrade.
Importing views if WCC is installed on a different server
1. cd $CA_WCC_INSTALL_LOCATION/bin
2. wcc_monitor -u ejmcommander -p ejmcommander -i input.txt
Importing EEM policies if there is a need to revert back
1. cd $CASHCOMP/EmbeddedEntitlementsManager/bin
2. safex -h EEM_servername -u admin_user -p password -f XML_file -fips
WCC install/upgrade
https://wiki.ca.com/display/AE1136SP2p/Upgrading+the+CA+WCC+Server
Montoring views migration
https://wiki.ca.com/display/AE1136SP2p/TEC586203+-+How+to+Migrate+Monitoring+Views
EEM migration
https://wiki.ca.com/display/eem1251/Safex+Command+Line+Reference