"No Instance Found" message when using Find System option in Smarts Console

Products

• VMware Smart Assurance
• VMware Telco Cloud Service Assurance

Issue/Introduction

Device name is not resolving to an IP address of the host running in the Smarts IP Domain.

Search uses findInstance operation against SM_System class in underlying Smarts IP domain. findInstance function is trying to resolve specified name to IP address to uniquely identify your system which fails in the device.

Environment

10.x Smarts

2.x TCSA

Cause

Resolution

The device name and IP address need to be added to the DNS server or using local name resolution.

Please edit and add them to the following file:

/etc/hosts

To check,  please execute the command from server where IP domain is running:

<IP>/bin/dmctl -s <IP Domain> invoke SM_System::SM-System nameToAddr <device name>

The command should return an IP address of  the <device name>. If it can't resolve the name to the address resolution,  it will get the error:

"Instance not found"