Smarts IP: Interfaces Not Showing Blue Coat proxy SSL V3800B decryption devices(.1.3.6.1.4.1.3417.1.5.4)

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:

Blue Coat proxy SSL V3800B decryption device, .1.3.6.1.4.1.3417.1.5.4, uses the following Field Certificate Template. However, no interfaces are being created in the topology

# Bluecoat proxy SSL V3800B decryption devices
.1.3.6.1.4.1.3417.1.5.4 {
TYPE = Host
VENDOR = Blue-Coat
MODEL = SG 400
CERTIFICATION = TEMPLATE
CONT=Generic-MIB2
HOSTRESRCS =BLUECOAT

INSTRUMENTATION:

Interface-Fault = ifTable
Interface-Performance = MIB2
CPU/Memory = BluecoatRsc:DeviceID
Disk-Fault = BluecoatRsc:DeviceID
}

Environment

VMware Smart Assurance - SMARTS

Cause

The device in question (.1.3.6.1.4.1.3417.1.5.4) was field certified with generic-MIB2 driver that should create interface based on the ifDesc table entries;however, due to an agent bug, the ifDesc table does not return any value and hence no interfaces were created.

Resolution

After saving all the files, restart the domain and re-discover the device via SNMP V1

This is an Agent Bug and has to be addressed by Blue Coat not DellEMC. You may contact Blue Coat and share this information with them for further clarification

Blue Coat - Contact Support & Services:
https://www.bluecoat.com/support/technical-support/contact-service-support