Smarts ESM: Server Manager notifications and objects are missing from the SAM domain
Article ID: 331970
Updated On:
Products
VMware Smart Assurance
Issue/Introduction
Symptoms:
User had SAM subscribed to events from ESM and importing ESM objects into the SAM topology.
They've then noticed that all events from the ESM domain are missing when they use notification console to view events in SAM.
When running a subscription adapter against the ESM domain, all the missing notifications from SAM are listed. Further verification from the SAM domain side showed the notification adapter running against the SAM domain did not show any events from ESM domain. When checking the SAM domain topology, the ESM class objects are missing from the topology as well.
User had SAM subscribed to events from ESM and importing ESM objects into the SAM topology.
They've then noticed that all events from the ESM domain are missing when they use notification console to view events in SAM.
When running a subscription adapter against the ESM domain, all the missing notifications from SAM are listed. Further verification from the SAM domain side showed the notification adapter running against the SAM domain did not show any events from ESM domain. When checking the SAM domain topology, the ESM class objects are missing from the topology as well.
Environment
VMware Smart Assurance - SMARTS
Cause
When reviewing the SAM domain log, after an attempt at discovering the ESM domain, we've noticed there was a message in the SAM domain log stating unable to connect to ESM domain due to unauthorized access.
Resolution
To Resolved the issue please restored a copy of the serverConnect and clientConnect configuration files from backup
Feedback
Yes
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