Smarts Syslog adapter platform starts up with the error "CI-E-NOADDR-No address available for address family <unknown address family: 0>"
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Smarts Syslog adapter platform starts up with the error "CI-E-NOADDR-No address available for address family <unknown address family: 0>"

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Article ID: 331912

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Updated On:

Products

VMware Smart Assurance

Environment

VMware Smart Assurance - SMARTS

Resolution

Example command and message

# /opt/InCharge/SAM/smarts/bin/sm_adapter --verify /opt/InCharge/SAM/smarts/local/rules/icoi-syslog/my_hook_syslog.asl
[November 9, 2016 4:32:55 PM CST +358ms] t@3536848048 <Primary Thread>
CI-E-NOADDR-No address available for address family <unknown address family: 0>.; in file "/work/redcurrent/DMT-9.5.0.0/11/smarts/clsapi/ci_sysif.c" at line 613
Product Id: 9.2


Additional Information

The error notes that the adapter fails to resolve the server hostnameĀ to IP address.

CI-E-NOADDR-No address available for address family <unknown address family: 0>.;

To resolve the issue verify the server has the correct name resolution setup, including any added DNS serversĀ for name resolution or the server entries in /etc/hosts for name resolution.