Smarts IP : What does "Remote Accessor event: Down" mean; Error: RSVI_MSG-*-SUB_CHG-Subscription change: unsubscribe client: SM_SocketObserver-88 26843 US-OSPF Remote Accessor event: Down
Article ID: 331892
Updated On:
Products
VMware Smart Assurance
Issue/Introduction
Symptoms:
We can see many below messages in AM Domain. These messages exist for both BGP and OSPF domains.
Is this indicating some issues between Smarts IP and NPM Domains?
RSVI_MSG-*-SUB_CHG-Subscription change: unsubscribe client: SM_SocketObserver-88 26843 US-OSPF Remote Accessor event: Down
The above can be noticed if we can see many Cable Down, Interface down, Port down alerts are getting re-notified when IP domain completes the discovery.
Similarly the IP log will also note subscription changes as well:
June 24, 2016 10:06:57 AM EDT +590ms] t@3900700416 SM_ProtocolEngine-1 3718 INCHARGE-BGP Remote Accessor
RSVI_MSG-*-SUB_CHG-Subscription change: propertySubscribe client: SM_SocketObserver-1 3718 INCHARGE-BGP Remote Accessor property: Interface::<instance>::AdminStatus
These specifically are not reporting any errors but are documenting a subscription change in this case from the BGP domain as a result of an update or check on the Interface Properties...
We can see many below messages in AM Domain. These messages exist for both BGP and OSPF domains.
Is this indicating some issues between Smarts IP and NPM Domains?
RSVI_MSG-*-SUB_CHG-Subscription change: unsubscribe client: SM_SocketObserver-88 26843 US-OSPF Remote Accessor event: Down
The above can be noticed if we can see many Cable Down, Interface down, Port down alerts are getting re-notified when IP domain completes the discovery.
Similarly the IP log will also note subscription changes as well:
June 24, 2016 10:06:57 AM EDT +590ms] t@3900700416 SM_ProtocolEngine-1 3718 INCHARGE-BGP Remote Accessor
RSVI_MSG-*-SUB_CHG-Subscription change: propertySubscribe client: SM_SocketObserver-1 3718 INCHARGE-BGP Remote Accessor property: Interface::<instance>::AdminStatus
These specifically are not reporting any errors but are documenting a subscription change in this case from the BGP domain as a result of an update or check on the Interface Properties...
Environment
VMware Smart Assurance - SMARTS
Resolution
These are subscription messages from the client. SAM and NPM domains that interact with IP domain will have subscription of the problem and events and these subscription acceptance errors are observed in the IP domain logs.
These are very important for debugging and are by default enabled to track down Client subscription related issues. The reason why these are enabled by default is to capture live runtime subscription as when an issue occurs it will be difficult to capture past data.
When you see these alerts, Smarts is functioning as designed.
They can be turned off if you desire.
To disable these alerts, Please use sm_edit to open the runcmd_env.sh file for editing as follows, depending on your environment:
Unix: sm_edit conf/runcmd_env.sh
Windows: sm_edit conf\runcmd_env.sh
Once open, change the following line to False:
SM_SUBSCRIPTION_TRACE=FALSE
Save, exit and restart the domain for the flag to take effect.
These are very important for debugging and are by default enabled to track down Client subscription related issues. The reason why these are enabled by default is to capture live runtime subscription as when an issue occurs it will be difficult to capture past data.
When you see these alerts, Smarts is functioning as designed.
They can be turned off if you desire.
To disable these alerts, Please use sm_edit to open the runcmd_env.sh file for editing as follows, depending on your environment:
Unix: sm_edit conf/runcmd_env.sh
Windows: sm_edit conf\runcmd_env.sh
Once open, change the following line to False:
SM_SUBSCRIPTION_TRACE=FALSE
Save, exit and restart the domain for the flag to take effect.
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