Smarts SAM: No notifications are seen following a restart of the server

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:




After a SAM server restart, there are no notification seen in the console. 
When checking the audit logs, it appears all notifications have been archived. 

Environment

VMware Smart Assurance - SMARTS

Cause

After a restart the underlying domains are not being reconfigured properly.

Resolution

Need to make sure the SAM server is subscribed to the underlying domain : 

1. Subscribe to the IP domain

Procedure for enabling the INCHARGE-AM domain

To enable the INCHARGE-AM domain for configuration
1. In the left panel of the Global Manager Administration Console, expand the configuration tree to display the Domains objects.
2. Select INCHARGE-AM to display its configuration window.
3. In the configuration window, select the Enabled checkbox.
4. In the configuration window, click Apply to save your configuration changes.

If the Server Reconfiguration information dialog box appears, click OK.

2. reconfigure the SAM domain to resume the notification flow.

To reconfigure the Global Manager

1. Click on the Reconfigure button on the 'Configure Domain' window
2. if the Reconfigure button is greyed out, toggle the 'Enabled' tick box and select Apply again. The Reconfigure button should be available. 

or
1. In the toolbar area of the Global Manager Administration Console, click the Reconfigure toolbar button.
2. In the Server Reconfiguration confirmation dialog box, click Yes.
3. In the Server Reconfiguration information dialog box, click Close

Or 

Manually using CLI command: 

Identify the IP domain s xml file from the ics-<DOMAIN>-default.xml files in BASEDIR/smarts/conf/ics
e.g. ics-ip8-default is the IP manager
 
Run the below command from SAM/smarts/bin to import the xml file into the running SAM domain.
 
<BASEDIR>/smarts/bin/sm_config -s <SAM> import --force ics-<DOMAIN>-default.xml