Smarts: How to increase the timeout value for the remote repository (VoIP, ESM and so forth)

Products

• VMware Smart Assurance

Environment

VMware Smart Assurance - SMARTS

Resolution

When the load on the IP server becomes very high and the client connection from the satellite servers (such as ESM and others) concludes the connection is a unresponsive connection, it would create a new connection. The new connection creation happens when there is no response with the timeout period ( which is set to 30 sec for remote repository accessor). This can result in a large number of connections towards the IP server when the response is slow.

You can increase the timeout value to try to avoid this issue.


Make the folloiwng change to the timeout value for the remote repository accessor's bootstrap.conf:

1. identify the bootstrap.conf file that is used to start a satellite domain such as ESM, NPM, VoIP, etc.
2. in the file, locate the section where MR_RemoteReposInterface is specified.  For example:

MR_RemoteReposInterface::MR-RemoteReposInterface {
     num_threads = 1
     allow_on_demand_gets = TRUE
     timeout = 30
     observer_timeout = 600
     debug = FALSE
}

You can change the "timeout" from 30 to 600, and "observer_timeout" from 600 to 900.  Then, restart the server.