We have the multi-tenancy option installed and we want to create a relationship between a Configuration Item (CI) of one tenant with a Configuration Item for a different tenant. The tenant of the Configuration Items is different and both of the tenants are not the service provider tenant.
How can we achieve that?
CA Service Desk 17.1 and higher
CA Service Desk Manager does not allow a CI belonging to a non-service-provider tenant to have a direct relationship with a CI belonging to a different non-service-provider tenant.
Instead, you could create an indirect relationship. To do this, you would set the tenant of the Provider CI to the service-provider tenant. Then, you would make a relationship between that service-provider-tenanted Provider CI and several non-service-provider-differently-tenanted Dependent CI's.
The set up the indirect relationship, follow these steps: