Question:
We have the multi-tenancy option installed and we want to create a relationship between a Configuration Item (CI) of one tenant with a Configuration Item for a different tenant. The tenant of the Configuration Items is different and both of the tenants are not the service provider tenant.
How can we achieve that?
Answer:
CA Service Desk Manager does not allow a CI belonging to a non-service-provider tenant to have a direct relationship with a CI belonging to a different non-service-provider tenant.
Instead, you could create an indirect relationship. To do this, you would set the tenant of the Provider CI to the service-provider tenant. Then, you would make a relationship between that service-provider-tenanted Provider CI and several non-service-provider-differently-tenanted Dependent CI's.
The set up the indirect relationship, follow these steps:
Additional Information:
The CA Cervice Management 14.1 Wiki includes some related information in the sections, "How Multi-Tenancy Affects CIs" and "CI Relationships".