Smarts IP: Card Down event - NOT PRESENT for Cisco C7204VXR and Cisco 1900 Routers

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Smarts IP cannot disover Cisco C7204VXR and Cisco 1900 Routers

Receiving CARD Down event NOT PRESENT for Cisco C7204VXR and Cisco 1900 Routers

Environment

VMware Smart Assurance - SMARTS

Cause

The Card-Fault instrumentation used for certifying these devices is as follows:

Card-Fault = CiscoEntityFRU 

interface Card_Fault_CiscoEntityFRU : Card_Fault_CiscoModule 

abstract interface Card_Fault_CiscoModule : Card_Fault_SNMP 

 cefcModuleOperStatus  = "1.3.6.1.4.1.9.9.117.1.2.1.1.2" 

However, when you check the walk file for the OID for the card using this instrumentation: 1.3.6.1.4.1.9.9.117.1.2.1.1.2

The OID is not present, so a CARD Down event NOT PRESENT is generated.

This occurs because the certification changed to use CiscoEntityFRU instead of OldCiscoChassis as follows: 
 

interface Card_Fault_OldCiscoChassis : Card_Fault_SNMP 

    "Card_Fault_OldCiscoChasses is an instrumentation class for cards " 

    "within a Cisco router family. The card oper status is retrieved " 

        "using the cardOperStatus MIB variable from OLD Cisco Chassis MIB." 

{ 

    instrument SNMP { 

    cardOperStatus = "1.3.6.1.4.1.9.3.6.11.1.9" 

    };

 

Resolution

To address this issue, change the certification to a field cert for these devices and use the Card-Fault = OldCiscoChassis as follows:

1. Open the oid2type_Field.conf file using sm_edit:

./sm_edit ../conf/discovery/oid2type_Field.conf

2. Edit the file to reflect the following:

.1.3.6.1.4.1.9.1.223 {

        TYPE            = Router

        VENDOR          = Cisco

        MODEL           = 7204VXR

        CERTIFICATION   = TEMPLATE

        NEIGHBOR        = Cisco-Cdp

        CONT            = Cisco-Router-Entity

        HEALTH          = Cisco-Router

        VLAN            = Cisco-CVI-Vlan

INSTRUMENTATION:

        CPU/Memory                      = CiscoRouter:DeviceID

        Environment                     = CiscoEnvMon:DeviceID

        Card-Fault                      = OldCiscoChassis

        Interface-Fault                 = MIB2

        Interface-Performance           = CiscoRouter

        Interface-Ethernet-Performance  = CiscoRouter_Ethernet

}

 

3. Save and close the file.
4. Reload your Smarts IP configuration as follows:

sm_tpmgr -s <server> --reloadoid

5. Rediscover the device