This article contains ideas on how to troubleshoot the SMARTS Java Console User Interface issues.
Smarts 10.X
1: To enable debug logging, follow these steps:
sm_edit ..\conf\console\properties.conf
com.smarts.log.level=TRACE
com.smarts.longOperation=1
com.smarts.debugConnection=true
com.smarts.java.log=console.log
The log will appear in the <base_dir>/smarts/local/logs folder as console.log.
2: To check that the java security settings are correct, follow these steps.
3: To make sure the DNS is setup properly on the machine. It is necessary to be able to resolve the host name without the suffix. So if your fully qualified domain name is free.mycomputer.com, you need to able to ping just the hostname: free.