Smarts IP: Incorrect Critical Alerts for Card instrumentation class Card_Fault_CiscoONSCPU; UNKNOWN Card state mapped to CRITICAL

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Incorrect Critical Alerts for Cards

Incorrect Critical Alerts for Card instrumentation class "Card_Fault_CiscoONSCPU" was mapping UNKNOWN state to CRITICAL and eventually false DOWN alarm generated on card which has UNKNOWN state.

Impacted devices sysOID

.1.3.6.1.4.1.9.1.578 (Cisco 2851)

.1.3.6.1.4.1.9.1.679 (Cisco 5350XM Switch)

Environment

VMware Smart Assurance - SMARTS

Cause

UNKNOWN Card state mapped to CRITICAL

Resolution

A fix has been released and is now available.

Please download and install Smarts IP 9.3 Patch 2 (9.3.0.2).