Smarts Suite: Saving rps files takes a long time on Windows Servers; Slow rps backup on Windows Servers running Bit9

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


 Repository backup taking a very long time to complete.

Slow rps save times for Windows servers running Bit9 Server Security software and Smarts software

Environment

VMware Smart Assurance - SMARTS

Cause

Bit9 server security software filters and monitors the smarts save process, causing save times to increase to 30 to 60 times normal save times.

Resolution

Bit9 security software needs to be uninstalled from the Smarts server.

Just disabling the software does not allow Smarts to save the rps file normally.

Once uninstalled, the rps backup time should be back to normal and complete in under a minute.