Getting Error "Unrecognized Platform version" when running dmctl and other commands.

Products

• VMware Smart Assurance
• VMware Telco Cloud Service Assurance

Issue/Introduction

Smarts is reporting an Unrecognized Platform error when running sm_server --version and other dmctl commands like below:

./sm_server --version
Unrecognized Platform version: 'Linux' '#1 SMP Wed Oct 19 11:24:13 EDT 2016' '3.10.0-514.el7.x86_64'

Environment

Smarts 10.1.X / TCSA 2.X

Resolution

The message Unrecognized Platform version does not impact functionality of the command function.

Currently you can add the following parameter in your local/conf/runcmd_env.sh file to remove the response from appearing on the output of the invoked sm_server or dmctl commands. Using sm_edit you can edit the runcmd_env.sh file and add the following line

SM_IGNORE_OS_VERSION=1

Then save the file.

Note: You may need to schedule a restart of the domain to the change to take affect.