Smarts 9.4.2 is reporting "Unrecognized Platform version" with Linux RH 7.3 when running dmctl and other commands.

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Smarts 9.4.2 is reporting Unrecognized Platform version with Linux RH and CentOS version 7.3 when running sm_server --version and other dmctl commands.

./sm_server --version
Unrecognized Platform version: 'Linux' '#1 SMP Wed Oct 19 11:24:13 EDT 2016' '3.10.0-514.el7.x86_64'
sm_server:
linux_rhAS50-x86-64/0
SAM_SUITE: V9.4.2.0(153577), 08-Sep-2016 14:28:38 Copyright 1995-2016, EMC Corporation - Build 21
Foundation V9.4.2.0(153235), 25-Aug-2016 08:29:17 Copyright 1995-2016, EMC Corporation - Build 10

The same issue has been reported in Smarts 9.4.1 with Linux and CentOS versions 7.1 and newer.  Smarts 9.4.2 release was updated to resolve this issue with 7.1. and 7.2 Linux and CentOS versions.

Environment

VMware Smart Assurance - SMARTS

Cause

When 9.4.2 was released Linux and CentOS 7.2 was the latest version. So the OS version information was not in the matching OS check.

Resolution

The message Unrecognized Platform version does not impact functionality of the command function.

Currently you can add the following parameter in your local/conf/runcmd_env.sh file to remove the response from appearing on the output of the invoked sm_server or dmctl commands. 

Using sm_edit you can edit the runcmd_env.sh file and add the following line

SM_IGNORE_OS_VERSION=1

Then save the file.

You may need to schedule a restart of the domain to the change to take affect.

Additional Information

Engineering will be working on the issue with 9.4.2 and Linux OS 7.3. No ETA provided at this time