Smarts SAM: Smarts is not reading the correct Interface

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:

• Smarts SAM is not reading the correct Interface.

Environment

VMware Smart Assurance - SMARTS

Cause

The virtual machine on which Smarts SAM is installed on has two vmxnet3 Ethernet Adapters. After installation, the Smarts services are communicating over the second interface (backup network).

Resolution

Please follow the following instruction below:

1. Go to Control Panel > Network and Internet > Network Connections
2. Right click the desired connection (higher priority connection).
3. Click Properties > Internet Protocol Version 4
4. Click Properties > Advanced
5. Uncheck 'Automatic Metric'.
6. Enter 10 in 'Interface Metric'.
7. Click OK.

Repeat for the lower priority connection, but this time use 20 in the 'Interface Metric' field.

Smarts will now use the higher priority connection as a default.

Additional Information

Reference article for further information:

• https://www.ghacks.net/2016/12/02/change-network-adapter-priorities-in-windows-10/