Smarts ESM: Model attribute is empty for devices in SMARTS Server Manager (ESM)

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:




The "Model" attribute is empty for devices in SMARTS Server Manager (ESM)

Environment

VMware Smart Assurance - SMARTS

Cause

SMARTS Server Manager (ESM) subscribes to a specified SMARTS IP domain in order to build its topology.  Attributes such as  Model  are also populated if the data is available in the underlying IP domain.   If the data is not available in the underlying SMARTS IP domain, then the SMARTS Server Manager cannot not be updated either.  Please see below image showing empty "Model" attribute  in underlying SMARTS IP Domain.

Resolution

In this case, the underlying SMARTS IP domain was discovering the Host via ICMPONLY, therefore was not able to learn the  Model  of the device.  Enabling SNMP discovery of the device populated the  Model  attribute in the SMARTS IP domain as well as the SMARTS Server Manager domain following a subsequent Discovery.  MIB2 and HostResources MIB are required for proper discovery and monitoring of SMARTS Server Manager devices.
 
 
 

Additional Information

Note : Please refer to the following KB article for details on how SMARTS Server Manager to SMARTS IP Manager domain subscription is configured - https://support.emc.com/kb/17349