Smarts SAM: User seeing a delay in the notification processing in SAM leading to a delay in escalation policy triggering
Article ID: 331658
Updated On:
Products
VMware Smart Assurance
Issue/Introduction
Symptoms:
Escalation policy is not being trigger when expected by the user
User is concerned that an event raised in an underlying domain like Smarts IP or Smarts NPM is delayed in processing by SAM for about 60 seconds and then a further delay of 60 seconds in the escalation policy so the policy is not triggering within 120 seconds.
Escalation policy is not being trigger when expected by the user
User is concerned that an event raised in an underlying domain like Smarts IP or Smarts NPM is delayed in processing by SAM for about 60 seconds and then a further delay of 60 seconds in the escalation policy so the policy is not triggering within 120 seconds.
Environment
VMware Smart Assurance - SMARTS
Resolution
The product is working as designed
The perceived delays are in fact related to the smoothing interval which has been set to greater than 60 seconds
Decreasing the smoothing interval to under 60 seconds removed the delay in event processing in SAM and removing the 60 second delay configured in the escalation policy removed the delay in triggering.
For more details on smoothing intervals refer to: KB 193690
Feedback
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