Smarts IP: How to determine if a down card alarm is false positive

Products

• VMware Smart Assurance

Environment

VMware Smart Assurance - SMARTS

Resolution

Is it possible to determine if a down card alarm is false positive?

The following steps will show you how:

1- You should check the card fault that the device is using to measure the status.

The fastest way to do this is to use the "OID Info" tool.

To use the "OID Info" tool, bring up your domain manager administrator console and right click on the device that the card belongs to. 
Look at the component column then find the object "Card".  It will show the following:

 

Monitoring

Card

Card_Fault_CiscoONSCPU

.1.3.6.1.4.1.9.9.117.1.2.1.1.2

cefcModuleOperStatus

It tells us the OID that it's using to monitor the OperStatus attribute.

2- Then walk the device and look for the above OID and you'll see:

1.3.6.1.4.1.9.9.117.1.2.1.1.2.22: 2

3- Using the Cisco Object Navigator,  look up the OID for the card fault, you will see the following:

ModuleOperType
1:unknown
2:ok
3:disabled
4:okButDiagFailed
5:boot
6:selfTest
7:failed
8:missing
9:mismatchWithParent
10:mismatchConfig
11:diagFailed
12:dormant
13:outOfServiceAdmin
14:outOfServiceEnvTemp
15:poweredDown
16:poweredUp
17:powerDenied
18:powerCycled
19:okButPowerOverWarning
20:okButPowerOverCritical
21:syncInProgress
22:upgrading
23:okButAuthFailed
24:mdr
25:fwMismatchFound
26:fwDownloadSuccess
27:fwDownloadFailure

You can determine if the down is false positive or not.

Additional Information

This articles has been promoted as HVC on EMC Community Network (ECN): https://community.emc.com/docs/DOC-54540