Smarts Adapters: Events from Microsoft Operations Manager which are updated in SAM are not getting back to Operations Manager

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Owner and notification status are not updated.

When a user updates the owner or status of a notification in SAM from Microsoft Operations Manager it is not being updated in Operations Manager

The writingNotificationToQ.asl may have been modified to keep notification updates from being sent to Operations Manager

Environment

VMware Smart Assurance - SMARTS

Resolution

writingNotificationToQ.asl file that would keep notification updates from being sent to OpsMgr.

To fix this issue, make the following modification:

Line 392 in writingNotificationToQ.asl file in OpsMgr/rules/ folder;
writeIt = FALSE:
This line 392 has to be changed to 
writeIt = TRUE;