[VMC] Unable to access HCX Appliance Management (:9443) UI in HCX Cloud
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[VMC] Unable to access HCX Appliance Management (:9443) UI in HCX Cloud

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Article ID: 331522

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Updated On:

Products

VMware HCX VMware Cloud on AWS

Issue/Introduction

  • User's unable to login to VMC's Cloud HCX Manager admin page ie https://<hcx-ip-or-fqdn>:9443 but can access the HCX hybridity page.
  • When users attempt to authenticate using [email protected] credentials, the error: "Your login attempt was not successful. Reason: Incorrect user name or password" is thrown:

 

Environment

VMC on AWS

Cause

  • Unlike the On-Prem HCX Connector deployment, HCX deployment is automated in VMC on AWS, including any configurations traditionally managed via the :9443 UI.
  • HCX Appliance Management UI (https://<hcx-ip-or-fqdn>:9443) require admin credentials to get access. Hence, users are not authorized to access HCX Appliance Management UI for HCX Cloud Manager deployed in VMC on AWS SDDC.

Resolution

There is no resolution to this as it's as per product design.

Additional Information

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