[VMC] Unable to access the Cloud HCX Manager VAMI (9443)

Products

• VMware HCX
• VMware Cloud on AWS

Issue/Introduction

• Unable to login to the Cloud HCX Manager VAMI (https://cloud_HCX_fqdn_IP:9443) but can login to the Cloud HCX Manger Dashboard. 
• Attempting to login to the Cloud HCX Manager VAMI with "[email protected]" fails with the below error:

"Your login attempt was not successful. Reason: Incorrect user name or password"

 

Environment

VMware Cloud on AWS
VMware HCX

Cause

• The VMC on AWS HCX deployment is automated and managed by the VMC on AWS team. 
• This includes access and configurations managed through the Cloud HCX Manager VAMI. 

Resolution

• Access to the VMC on AWS HCX Manager VAMI is restricted. 
• Any settings managed through the VAMI are controlled by the VMC on AWS team. 
• There is no resolution as this is by design for HCX deployed in a VMC on AWS environment. 

Additional Information

• Topology Overview of VMware HCX on VMware Cloud on AWS
• VMware Cloud on AWS: Shared Responsibility Model Overview
• [VMC] Cloud HCX Manager の VAMI (9443) にアクセスできません