Updating a VMware Aria Operations Cloud Proxy to the Latest Version

Products

• VMware Aria Suite

Issue/Introduction

This document provides steps for updating Cloud Proxies connected to VMware Aria Operations (SaaS) (formerly known as vRealize Operations Cloud) when they fail to update themselves.

Environment

Aria Operations (SaaS)
Aria Operations 8.x

Resolution

To update Aria Operations Cloud Proxies to the latest version, complete the steps below.
Note: Ensure you verify if the Cloud Proxy needs to be updated first, by following the steps in the Verify Cloud Proxy Version section.

Quick Links

• Verify Cloud Proxy Version
• Upgrade Cloud Proxy
  • Cloud Proxy is Online
  • Cloud Proxy is Offline

Verify Cloud Proxy Version

Verify the your current Cloud Proxy version.

1. Log into the VMware Aria Operations user interface as an administrative user.
2. Navigate to the Data Sources > Cloud Proxies page.
3. Note the version of the Cloud Proxies under the Version column.

Note: You may need to enable the Version column by selecting it from the Show Columns button in the bottom-left corner of the page.

4. Check the most recent Cloud Proxy version for your VMware Aria Operations (SaaS) instance by clicking the Add button.
5. On the Add Cloud Proxy page, click Download Cloud Proxy OVA. and note the version number of the file name.

Example: vRealize-Operations-Cloud-Proxy-8.13.ova is an OVA download for VMware Aria Operations (SaaS).

6. If any of your Cloud Proxies noted in step 3 are below the version listed in the OVA file name, that Cloud Proxy is out of date and should be upgraded.  Proceed to the Upgrade Cloud Proxy section if you have one or more Cloud Proxies out of date.

 

Upgrade Cloud Proxy

Choose one of the following options, depending if the Cloud Proxy is Online or Offline as seen from the Status column from the Data Sources > Cloud Proxies page.

Cloud Proxy is Online

• Option 1: Run the recovery script for each affected Cloud Proxy and verify it is updated - VMware Aria Operations Cloud Proxy recovery script (324339)
  • If the Cloud Proxy is not automatically upgraded upon the execution of the recovery script, see How to manually upgrade a VMware Aria Operations Cloud Proxy via CLI (344168).
  • If the Cloud Proxy does not come online after the upgrade is complete, see Cloud Proxy shows as Offline after upgrading VMware Aria Operations (SaaS) (331408).
• Option 2: If you encounter trouble completing Option 1, open a support request (SR) through the Broadcom Support Portal, if you would like further information and/or support to perform the upgrade.

Cloud Proxy is Offline

• Option 1: If the Cloud Proxy is no longer in use, or no longer required, delete the Cloud Proxy and unregister it from VMware Aria Operations - Removing Cloud Proxies
• Option 2: Run the recovery script for each affected Cloud Proxy and verify it is updated - VMware Aria Operations Cloud Proxy recovery script (324339)
  • If the Cloud Proxy is not automatically upgraded upon the execution of the recovery script, see VMware Aria Operations Cloud Proxy recovery script (324339).
  • If the Cloud Proxy does not come online after the upgrade is complete, see VMware Aria Operations Cloud Proxy recovery script (324339).
• Option 3: If you encounter trouble completing Option 1 or Option 2, open a support request (SR) through the Broadcom Support Portal, if you would like further information and/or support to perform the upgrade, or remove the Cloud Proxy.

Note: For service hygiene, all the Cloud Proxies should be online.