Cannot pull configuration for many devices; "pull all" failing with different errors

Products

• VMware Smart Assurance
• Network Observability

Issue/Introduction

The "pull all" is failing for many devices, this includes Cisco IOS Routers, Switches, Nexus devices and more. 

There is no one consistent error seem either but some of the errors include:

###### RESULT: Device does not support CISCO-CONFIG-COPY-MIB; trying OLD-CISCO-SYSTEM-MIB
pull(######)#4: DASL: Pulling Running configuration via SNMP/TFTP SNMPV3
pull(######)#4: Touching file: C:\smarts-ncm\data\devserver\cm\devxfr\1989-0.pull
pull(######)#4: DASL: transfer failed: RTSNMPVar::setSNMPValue: SNMP-SET Failed: SNMP++: SNMP request timed out (RTSNMPVar.cpp#747)
pull(######)#3: ERROR: Timeout setting 

or the following : 

ERROR: Terminal communications not configured

Environment

All supported NCM versions

Cause

In this case, the Account and Privilege password are missing for these devices as can be seen in the Properties->Communication tab of the device.

When the 'Device Properties' wiindow for the device is brought up, click on the 'Communication' tab and expand the 'Communications' node.  

Proceed to expand the 'In-Band' node and then the 'Managemen' node underneath that.  You'll see the 'Account' and 'Privilege Password' fields are empty.

 

 

 

Resolution

1. From the 'Communications' tab, select 'Update Credentials'
2. If you want to select multiple devices, you can highlight them, then right click-> Update Credentials.
3. Fill in the correct mechanism, 'Account' credentials and 'Privilege Password' and select 'Save Only'
4. Once this is saved, select one device and 'Pull All' to check its working.
5. Once complete, select all devices whose credentials have been updated and run a 'Pull All'. All selected devices should complete successfully.