Smarts NCM: How to enable Health Check monitoring

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


How to enable Health Check monitoring in Smarts NCM so that it is easier to see if an NCM server is functioning.

Heath Check tab in the Smarts NCM System Management Console is not active.

The following message displays when the Health Check tab is clicked:

 The Healthcheck service is not running.

Environment

VMware Smart Assurance - NCM

Cause

By default, Health Check monitoring is not enabled within the Smarts NCM product line. So when you first login to the System Management Console, the Heath Check tab is not active and must be enabled as described below.

Resolution

To enable Health Check monitoring in Smarts NCM, do the following:

1. In the Smarts NCM System Management Console, click the Health Check tab. The following message displays (along with the steps to start the service):

The Healthcheck service is not running.

2. Complete the following actions depending on your environment:

Linux/Solaris:

To start the Smarts NCM Healthcheck service in Linux/Solaris:

1. Login as root user.
2. Change directories (cd) to the following: 

[Smarts NCM Product Home]/Healthcheck

3. Enter the following commands in sequence:

install.pl

cd/etc/init.d

./healthcheck start

Windows
To start the Smarts NCM Healthcheck service in Windows:

1. Open a Windows command line.
2. Change directories (cd) to the following:

[Smarts NCM Product Home]/Healthcheck

3. Enter the following command:

healthcheck.pl

3. After the above commands are executed in Linux/Windows, follow and complete the steps listed in the Health Check tab page to complete the service startup.
4. Confirm that you can now access the Health Check feature of the Smarts NCM System Management Console.

Additional Information

Smarts NCM Health Check Utility
The Smarts NCM Health Check utility verifies that the communication between the NCM application server and device server is functioning correctly, and that the device server is processing jobs. If the round-trip check does not complete within a configurable threshold, an email, webpage update, or SNMP event is generated (the event type depends on the configuration).