Smarts NCM: Device Services Support (DSr) will not install on version 9.2.2.a; Error: The installed version of VoyenceControl does not match the version required

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Unable to install Device Services Support (DSr) on version 9.2.2.a; Error: The installed version of VoyenceControl does not match the version required

When trying to install a supported DSr version the following message is thrown:

bash-3.2# bash NCM_Device_Drivers_20_HF1_Linux.bin
Preparing to install...
Extracting the installation resources from the installer archive...
Configuring the installer for this system's environment...

Launching installer...

Preparing CONSOLE Mode Installation...

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EMC Smarts Network Configuration Manager Device Drivers 20 HF1(created with InstallAnywhere by Macrovision)
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Error
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NCM Install Location: /opt/smarts-ncm/
DSR installed is older than 15 ...

***NCM-Installed Version: 9.2.2a.0.17
The installed version of VoyenceControl does not match the version required.
Installed version: 9.2.2a.0.17
Required version: 9.3.0.0 , 4.1.X or 9.1.X

Environment

VMware Smart Assurance - NCM

Cause

The DSr installer doesn't check the NCM version unless the field DSR_MAJOR_VERSION is null.
In the file $VOYENCE_HOME/conf/setup/install.properties file the field DSR_MAJOR_VERSION was observed to be null

Resolution

In the file $VOYENCE_HOME/conf/setup/install.properties file the field DSR_MAJOR_VERSION was observed to be null so filling this in solved the issue. The customer wanted to install DSR 20 so populated the filed with 18 and the install then completed correctly