Smarts NCM: Cannot install Smarts NCM and receive error stating OpenSSL version is not compatible; What OpenSSL version is supported by Smarts NCM in Linux?

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


This article explains how to verify if your OpenSSL version is supported by Smarts NCM.

Cannot install Smarts NCM and receive error stating openssl version is not compatible.
Receive the following error during Smarts NCM installation:

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Error

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Prerequisite validation failed

 

ERROR: The openssl RPM is installed but the version does not match the required

version (1.0.0).

 

1 error detected.  Please correct the above error and then rerun the installer.

 

 

PRESS <ENTER> TO ACCEPT THE FOLLOWING (OK): 

^CERROR: Failed to install Advisors.bin

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Environment

VMware Smart Assurance - NCM

Cause

OpenSSL version is not compatible with Smarts NCM.

Resolution

The OpenSSL versions supported by Smarts NCM in Redhat Enterprise Linux (RHEL) are as follows:

• RHEL5: OpenSSL 0.9.8e-fips-rhel5 01 Jul
• RHEL6: OpenSSL 1.0.0-fips 29 Mar

To view the OpenSSL version in your environment, enter the openssl command after logging to the LInux machine:

 

[root@NCMQE-RH62-1 ~]# openssl
OpenSSL> version

Additional Information

To find out the supported OpenSSL version for Windows and other operating environments, see the EMC Smarts NCM 9.x install guide.