Smarts NCM: SaveLogs.pl gets the following message: Error creating $VOYENCE_HOME/logs/logs-19_2_28-14-6-2016-all.zip

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Customer receives the following: Error creating /opt/smarts-ncm/logs/logs-19_2_28-14-6-2016-all.zip when trying to run the following command. 

• $VOYENCE_HOME/tools/saveLogs.pl all 

Environment

VMware Smart Assurance - NCM

Cause

One of the logs that the SaveLogs.pl script is trying to compress is extremely large and can't process it.

Resolution

Please do the following:

• In NCM 9.4
  • Review all the logs in the /usr/tomcat/apache-tomcat(version) and make sure none are large gigabyte logs. 
  • Review all the logs in the $VOYENCE_HOME/logs directory and make sure none are large gigabyte logs.
  • Review all the logs in the $VOYENCE_HOME/ncmcore/logs directory and make sure none are large gigabyte logs.
  • Review the server.postmaster file in the $VOYENCE_HOME/db/controldb/logs directory and make sure its not a large gigabyte file. 
• In NCM 9.3
  • Review all the logs in the /usr/tomcat/apache-tomcat(version) and make sure none are large gigabyte logs.
  • Review all the logs in the $VOYENCE_HOME/logs directory and make sure none are large gigabyte logs.
  • Review the server.postmaster file in the $VOYENCE_HOME/db/controldb/logs directory and make sure its not a large gigabyte file.
  • Review all the logs in the $VOYENCE_HOME/jboss/server/vc-server/log directory and make sure none are large gigabyte logs. 

When you find the massive file please do the following:

1. copy it to another location that has plenty of space.
2. confirmed that the copy was successful as you will clearing out the contents of the original file. 
3. run "cat dev/null > (file name)" to clear out the contents of the file.  
4. run $VOYECE_HOME/tools/saveLogs.pl all  to confirm.