Smarts NCM : Device Driver for Dell PowerConnect N3048P doesn't pull the running config.

Products

• VMware Smart Assurance

Issue/Introduction

Symptoms:


Users will notice with a Dell PowerConnect N3048P they won't be able to download the running config.

The Session log will display the following errors:

Jul 25 09:25:11 -1185011968/telnet#1: RCV-1001>testdevice10#
Jul 25 09:25:11 -1185011968/telnet#1: ::getCurrentState - State match:[1001][^([a-zA-Z0-9:]+)#][testdevice10#]
Jul 25 09:25:11 -1185011968/telnet#1: SND>exit
Jul 25 09:25:12 -1185011968/telnet#1: RCV-1002>exit
Jul 25 09:25:12 -1185011968/telnet#1: RCV-1002>
Jul 25 09:25:12 -1185011968/telnet#1: RCV-1002>testdevice10>
Jul 25 09:25:12 -1185011968/telnet#1: ::getCurrentState - State match:[1002][^([a-zA-Z0-9:]+)>][testdevice10>]
Jul 25 09:25:12 -1185011968/telnet#1: ======== closeSession(): idx(1306) sid(0) state(5003) timeout(60)
Jul 25 09:25:14 -1185011968/telnet#1: ======== findSession(): idx(1306) sid(0) state(5003) user(ncmtestUser) mech(2)
Jul 25 09:25:14 -1185011968/telnet#1: SND>enable
Jul 25 09:25:15 -1185011968/telnet#1: RCV-1005>enable
Jul 25 09:25:15 -1185011968/telnet#1: RCV-1005>Password:
Jul 25 09:25:15 -1185011968/telnet#1: ::getCurrentState - State match:[1005][[Pp]assword\s*:|[Pp][Aa][Ss][Ss][Cc][Oo][Dd][Ee]: *][Password:]
Jul 25 09:25:15 -1185011968/telnet#1: SND> *****
Jul 25 09:25:16 -1185011968/telnet#1: RCV-1002>
Jul 25 09:25:16 -1185011968/telnet#1: RCV-1002>
Jul 25 09:25:16 -1185011968/telnet#1: RCV-1002>Authentication failed.

Environment

VMware Smart Assurance - NCM

Cause

It appears that NCM is exiting the session before if can pull the running configuration.

Resolution

To resolve the issue please complete the following. 

1. Log into the Combo or Device server with root privileges that is associated with the Dell Powerconnect device.
2. source /etc/voyence.conf
3. Goto to $VOYENCE_HOME/custompackage/dell/powerconnect/pull.inc if the file or directory doesn't exist please copy it from the $VOYENCE_HOME/package/dell/powerconnect directory. 
4. Please go to line "exitEnableMode(session)" and comment it out and save the file. 
5. Complete a "service vcmaster restart" to apply the new changes.