Device Driver for Dell PowerConnect N3048P doesn't pull the running config.
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Device Driver for Dell PowerConnect N3048P doesn't pull the running config.

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Article ID: 331224

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Updated On:

Products

VMware Smart Assurance

Issue/Introduction

Users will notice with a Dell PowerConnect N3048P they won't be able to download the running config.

The Session log will display the following errors:

Jul 25 09:25:11 -1185011968/telnet#1: RCV-1001>testdevice10#
Jul 25 09:25:11 -1185011968/telnet#1: ::getCurrentState - State match:[1001][^([a-zA-Z0-9:]+)#][testdevice10#]
Jul 25 09:25:11 -1185011968/telnet#1: SND>exit
Jul 25 09:25:12 -1185011968/telnet#1: RCV-1002>exit
Jul 25 09:25:12 -1185011968/telnet#1: RCV-1002>
Jul 25 09:25:12 -1185011968/telnet#1: RCV-1002>testdevice10>
Jul 25 09:25:12 -1185011968/telnet#1: ::getCurrentState - State match:[1002][^([a-zA-Z0-9:]+)>][testdevice10>]
Jul 25 09:25:12 -1185011968/telnet#1: ======== closeSession(): idx(1306) sid(0) state(5003) timeout(60)
Jul 25 09:25:14 -1185011968/telnet#1: ======== findSession(): idx(1306) sid(0) state(5003) user(ncmtestUser) mech(2)
Jul 25 09:25:14 -1185011968/telnet#1: SND>enable
Jul 25 09:25:15 -1185011968/telnet#1: RCV-1005>enable
Jul 25 09:25:15 -1185011968/telnet#1: RCV-1005>Password:
Jul 25 09:25:15 -1185011968/telnet#1: ::getCurrentState - State match:[1005][[Pp]assword\s*:|[Pp][Aa][Ss][Ss][Cc][Oo][Dd][Ee]: *][Password:]
Jul 25 09:25:15 -1185011968/telnet#1: SND> *****
Jul 25 09:25:16 -1185011968/telnet#1: RCV-1002>
Jul 25 09:25:16 -1185011968/telnet#1: RCV-1002>
Jul 25 09:25:16 -1185011968/telnet#1: RCV-1002>Authentication failed.

Environment

NCM 10.X

Cause

NCM is exiting the session before if can pull the running configuration.

Resolution

To resolve the issue please complete the following. 

  • Log into the Combo or Device server with root privileges that is associated with the Dell Powerconnect device.
  • Source the voyence.conf with this command:
source /etc/voyence.conf
  • Go to to the following directory:
$VOYENCE_HOME/custompackage/dell/powerconnect/pull.inc
  • And if the file, or directory, doesn't exist then please copy it from this directory:
$VOYENCE_HOME/package/dell/powerconnect
  • Then comment out the following line and save the file 
exitEnableMode(session)
  • Lastly run this command to apply the new changes
service vcmaster restart