Device Driver for Dell PowerConnect N3048P doesn't pull the running config.

Products

• VMware Smart Assurance

Issue/Introduction

Users will notice with a Dell PowerConnect N3048P they won't be able to download the running config.

The Session log will display the following errors:

Jul 25 09:25:11 -1185011968/telnet#1: RCV-1001>testdevice10#
Jul 25 09:25:11 -1185011968/telnet#1: ::getCurrentState - State match:[1001][^([a-zA-Z0-9:]+)#][testdevice10#]
Jul 25 09:25:11 -1185011968/telnet#1: SND>exit
Jul 25 09:25:12 -1185011968/telnet#1: RCV-1002>exit
Jul 25 09:25:12 -1185011968/telnet#1: RCV-1002>
Jul 25 09:25:12 -1185011968/telnet#1: RCV-1002>testdevice10>
Jul 25 09:25:12 -1185011968/telnet#1: ::getCurrentState - State match:[1002][^([a-zA-Z0-9:]+)>][testdevice10>]
Jul 25 09:25:12 -1185011968/telnet#1: ======== closeSession(): idx(1306) sid(0) state(5003) timeout(60)
Jul 25 09:25:14 -1185011968/telnet#1: ======== findSession(): idx(1306) sid(0) state(5003) user(ncmtestUser) mech(2)
Jul 25 09:25:14 -1185011968/telnet#1: SND>enable
Jul 25 09:25:15 -1185011968/telnet#1: RCV-1005>enable
Jul 25 09:25:15 -1185011968/telnet#1: RCV-1005>Password:
Jul 25 09:25:15 -1185011968/telnet#1: ::getCurrentState - State match:[1005][[Pp]assword\s*:|[Pp][Aa][Ss][Ss][Cc][Oo][Dd][Ee]: *][Password:]
Jul 25 09:25:15 -1185011968/telnet#1: SND> *****
Jul 25 09:25:16 -1185011968/telnet#1: RCV-1002>
Jul 25 09:25:16 -1185011968/telnet#1: RCV-1002>
Jul 25 09:25:16 -1185011968/telnet#1: RCV-1002>Authentication failed.

Environment

NCM 10.X

Cause

NCM is exiting the session before if can pull the running configuration.

Resolution

To resolve the issue please complete the following. 

• Log into the Combo or Device server with root privileges that is associated with the Dell Powerconnect device.
• Source the voyence.conf with this command:

source /etc/voyence.conf

• Go to to the following directory:

$VOYENCE_HOME/custompackage/dell/powerconnect/pull.inc

• And if the file, or directory, doesn't exist then please copy it from this directory:

$VOYENCE_HOME/package/dell/powerconnect

• Then comment out the following line and save the file 

exitEnableMode(session)

• Lastly run this command to apply the new changes

service vcmaster restart